These Terms and Conditions regulate the business relationship between you and us. By using our website in any way, or by buying from us, you agree to be bound by them.
Online Sales Terms and Conditions
All wines and spirits are duty paid and prices include VAT unless stated.
Making a purchase
Our wine list is available on the Shop page. Click on any items you want to buy and put them into your basket. When you’re done, click on order now or the number next to the trolley in the top right hand corner then add the details we need to place your order.
Payments are processed through PayPal. Unfortunately, we can’t deliver to PO boxes.
You confirm by placing an order that you are of the legal for purchasing alcohol in this country (18). If you are not yet 18, we look forward to seeing you again when you are over 18. Please note when an order is despatched to you, the carrier may ask for proof of age if they feel the person receiving the package is not 18, at which point they may retain the package and return it to ourselves. We would then credit the cost of the order less the delivery cost.
To cancel an order please email email@example.com as soon as possible, and quote your order number.
If the order has been dispatched, unfortunately we won’t be able to stop the delivery and the delivery charge can’t be refunded. You can refuse the delivery or return the goods for a refund subject to our returns policy.
If you refuse delivery we’re charged by our courier, so we must pass this cost onto you. If you qualify for free delivery, we’ll charge you for the delivery service and return at cost. Charges for cancelled orders can be more than the advertised delivery price.
For details of our delivery service, see the delivery page.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery. If you have specified delivery instructions on your order to leave safe, the Carrier will follow these instructions but neither the Carrier nor Ashby Wines shall be held liable should the order go missing in whole or in part.
Orders outside the UK
Please phone or email us if you need your order to be dispatched outside the UK
If you order an item that’s out of stock, or in our bonded warehouse, we’ll tell you as soon as possible and offer a provisional delivery date, or offer an alternative.
Mellasat Wines shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods, or from their use or damage. We shall not be liable for any losses incurred in the delay or non-delivery of your order.
To prevent injury or damage, take care when opening any bottle.
If you purchase or register with us, you agree to be bound by these terms and conditions.